Our colleagues' stories should help you to understand what life at Vanquis Banking Group and within our divisions is really like.
I joined Vanquis Banking Group as Senior Test Lead in 2002. My role entails a strategic approach to testing processes, implementing organisational vision of test automation across value streams, whilst delivering test services and assurance. I am also accountable for all development tasks, meeting quality criteria through test planning, execution, issue tracking etc in collaboration with my test leads and testing team. My career journey at Vanquis Banking Group has been a very exciting one and I very much enjoy being part of the team.
I've always enjoyed Science and Engineering. My father has a Masters in Physics, so it always felt accessible. I was always inspired to work in the field of Science which motivated me to take Engineering when I was not successful to choose medicine.
After graduating, I got the opportunity to work as a Junior Scientist in the Aerospace Defence Industry, as well as a Junior Developer, which gave me a real insight into how technology changes on a daily-basis and how it impacts real lives.
I undertook a degree in Engineering, Electronics and Communication, then moved into a Junior Scientist role designing and developing black box for combat aircraft. I worked in this role for two years and then moved to Accenture. I made the move into testing because my role in development was fairly isolated where I focused on just one product; in testing I get to be close to the business and understand the broader picture.
I’ve been a User Experience (UX) Designer since November 2020. I started my first role at Vanquis Banking Group as a Junior UX Designer for CCD back in February 2018. In three short years, I’ve secured two promotions and started a completely new role in a different area of the business. I was promoted from Junior UX Designer to UX Designer within my first 10 months. After a further 18 months of hard work, I was promoted again to UX Design Manager, where I managed another UX Designer.
I secured my new role as UX Designer at Vanquis just seven months later. I decided to step back from a Manager position so that I could concentrate on upskilling myself with new programmes and tools to progress my career as a UX Designer. My experience across brands has meant that I have gained knowledge in many of the business areas.
Throughout my Vanquis Banking Group career, I’ve continued to develop my skills. I’ve picked up new skills from using many different design tools and methods. I’ve learnt how to design and develop in different programmes and platforms. I’ve also learnt a lot about our business and who our customers are.
I try to spend a few hours a week on my personal development. Since starting my newest role, I’ve seen a lot of digital changes. This has meant that I’ve had to learn new things and keep up to date with trends and design tools. We’re encouraged to make time for ourselves to upskill and develop in certain areas in the digital world. This will benefit both the business and myself.
When thinking about future goals, I want to progress my career as a UX Designer and push towards a more senior position. To achieve this, I’m going to keep learning and pushing myself to be the best that I can be. I’m keen to make sure we keep putting the customers first. I’ll continue to work with my team to improve all digital channels and drive forward with the best UX.
I have worked at Vanquis Banking Group for over 11 years and am currently a Compliance Officer at Moneybarn. I started working at Moneybarn as a Recoveries Supervisor in February 2010, back when Moneybarn was called Duncton No 1 Ltd up until August 2011. I was pleased with the name change, as the old name did not carry well over the phone with customers and we were all repeating ourselves! As a Recoveries Supervisor, I looked after a team of two and worked shortfall debts. The team grew much larger and we eventually moved into the Collections and Customer Service team.
I have been a Compliance Officer since March 2020, and have been learning on the job whilst working from home. My career has developed in several ways in the time I’ve worked at Vanquis Banking Group. A few years back, I was seconded into an initial three-month Asset Management role. I enjoyed the role a lot, it seemed that I had found my niche. The secondment became a permanent position, and it was here that my career really started. I welcomed more responsibility and liked learning about management reports and dealing with outside agencies. I enjoyed working closely with Litigation and Recovery agents and a Specialist Division of the police called NAVCIS.