Today, Provident Financial Group (PFG) published its 2016 corporate responsibility (CR) report which gives an account of Provident Financial Group’s performance in 2016 across a range of social, ethical and environmental issues. The purpose of the report is to provide PFG’s stakeholders with a balanced account of our CR activities, goals and progress.

The report relates to the non-financial aspects of Provident Financial plc and its businesses – Vanquis Bank, Consumer Credit Division (CCD) and Moneybarn – in the UK and Ireland, and the group’s six key stakeholders: customers, communities, employees, suppliers, shareholders and investors, and regulators. It provides information and updates on PFG’s CR activities, performance and achievements for the year 1st January – 31st December 2016.

Corporate Citizenship has undertaken a limited assurance assessment of the data and accompanying commentary in this report. This assessment evaluates the nature and extent of adherence to the AccountAbility AA1000 Assurance Standard (AA1000AS) principles of inclusivity, materiality and responsiveness. The report has also been prepared in accordance with the ‘Core’ Global Reporting Initiative’s (GRI) G4 sustainability reporting guidelines.

Manjit Wolstenholme, Executive Chair at Provident Financial, commented “2017 has presented the Group with significant challenges, but I and the PFG board are determined to address these issues while continuing the good work on corporate responsibility that has been laid down over the past 15 years. It is important to us that we understand that our Social Purpose, and we know that it is an important part of our “licence to trade” to provide a comprehensive account of the impacts that relate to the internal governance of our business; the way we treat our employees, our suppliers, local communities, wider society, and the environment; and how we deal with regulators and tax authorities.”

Download the 2016 Corporate Responsibility Report (PDF 2.1MB)