Today, we published our 2019 Corporate Responsibility (CR) Report.

The purpose of the report is to provide key stakeholders with a balanced account of how Provident Financial’s purpose and strategic drivers are aligned to the Group’s responsible business strategy. This strategy focuses on: supporting customers by lending responsibly; ensuring strong ethics and compliance; supporting our colleagues so they can be themselves; responding to the climate crisis and supporting our purpose through our Social Impact Programme.

Some of our highlights from 2019 and early 2020 are:

  • achieving 41% female management representation;
  • providing financial wellbeing workshops to over 5,000 young people;
  • reducing our carbon footprint by 54% from a 2015 baseline; and
  • investing £1.45m back in to the communities we live and work in.

“This report is one of the main opportunities we have to share an open and honest account of the progress we have made in delivering our business activities in accordance with our Blueprint, while at the same time managing our key sustainability impacts. It shows the areas where we have had great successes, as well as highlighting challenges where we know that there is a lot more for us to do. In terms of addressing these challenges, I recognise that it will require our continued commitment and dedication. However, I know that it will enable us to deliver our vision and plans, and ensure that we help put people on a path to a better everyday life.” – Rob Lawson, Head of Sustainability, Provident Financial plc

Visit the CR Report webpage here


Corporate Responsibility

Rob Lawson/Shóna Brown, Provident Financial plc: 01274 351 487, 


Richard King, Provident Financial plc: 01274 351 900

Nick Cosgrove/Simone Selzer, Brunswick: 0207 4045959,